Policies

Shipping

We offer FREE ground shipping on all order anywhere in the contiguous United States.  Your package should be delivered within 2 to 4 business days.  We use recycled materials to box our products and further reduce our environmental footprint.

Returns

FREE Pillow Adjustment – If your pillow firmness isn’t perfect we will gladly adjust its firmness FREE for 30 days from the date of purchase.  You only pay for shipping the pillow to us for the FREE Adjustment.  Law forbids our reselling a pillow once it has been purchased, therefore we regret we can’t accept returns.

Privacy

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions.

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified you will have the opportunity to ‘opt-out’ or ‘unsubscribe’ at the bottom every marketing email.

Terms and Conditions 

By use of this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Sustainable Pillow Company’s relationship with you in relation to this website.

The term The Sustainable Pillow Company or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2850 North Andrews Avenue Fort Lauderdale, Florida 33311.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Sustainable Pillow Company’s prior written consent.